At Healthy Herd, we stand behind the quality of our products and want our customers to be completely satisfied with their purchase. Below is our official refund policy:

1. Damaged or Unusable Products

If your product arrives damaged during shipping or in an unusable condition, we will provide a full refund or replacement at no cost to you.
To request a refund or replacement, please contact us within 7 days of receiving your order, and include:

• A description of the issue

• Photographs of the damaged or defective product

• Your order number

2. Satisfaction-Based Refund (30-Day Guarantee)

If the product does not meet your expectations, you may request a one-time full refund within 30 days of purchase. This refund is offered as a courtesy and is limited to one refund per customer.

To request a satisfaction-based refund:

• Contact us with your order number and feedback

• The product must not be used in a way inconsistent with the instructions

• We reserve the right to deny this refund if abuse of the policy is suspected

3. How to Request a Refund

To initiate any refund, please contact us at:

📧 info@healthyherd.net
Please allow 5–7 business days for processing after we confirm your request.

4. Exclusions

• Refunds will not be issued for products damaged due to misuse or improper storage.

• Wholesale orders may be subject to additional terms.

5. Policy Changes

Natural Alternatives dba Healthy Herd reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.